Catriona Bailey is the type of person you wish every company had. The connector, the carer, the listener, the do-er, the laugh and the light, giving clients what she describes as “a touch of love”. Smiling and laughing, she has the ability to put a positive spin on the most stressful situations. In this interview Catriona talks about the power of listening, looking for the best in people, and what makes NationWide Laboratories a great team to work for.